Shipping & Returns Policy
Shipping & Insurance All our dioramas are unique, handmade pieces of art. We use professional-grade packaging to ensure your model arrives safely. All shipments are fully insured. Important: Please inspect the package in the presence of the courier. If the item is damaged, a "Damage Report" must be signed with the courier to process an insurance claim.
Returns Because our items are unique collectibles and often made-to-order, we do not accept returns. However, if there is an issue with your order, please contact us at jacksdioramas@gmail.com within 48 hours of delivery.
Custom Orders All custom-commissioned dioramas are "Final Sale" and cannot be returned or cancelled once production has started.